We ship orders within 2-3 business days of purchase. If there is a problem or delay in fulfilling your order, you will be notified right away and have the right to request an immediate refund. We have a liberal return policy. If you are not happy with your purchase, please e-mail us for a return authorization number. Requests for returns must be made within 30 days of purchase. Please note that shipping and handling fees are non-refundable.